Our Policies and Procedures

HBH is dedicated to providing a safe and secure environment for our staff, volunteers and the people who may engage with our service.

To do this, as an organisation we follow strict guidelines that are set within our policies and procedures.

we believe that it’s important to be transparent

Regularly reviewed and updated as we develop

Policies vs Procedures

Policies

Policies are clear, simple statements of how we intend to conduct our services, actions or business. They provide a set of guiding principles to help us with decision making.

Procedures

Procedures describe how each policy will be put into action in our organisation. Each procedure should outline:

  • Who will do what
  • What steps they need to take
  • Which forms or documents to use

Safeguarding

Everybody has the right to be safe no matter who they are or what their circumstances. Safeguarding is about protecting everyone from harm, abuse or neglect. This includes the residents and clients we work with, staff and volunteers.

Our approach to safeguarding includes clearly assessing risks and taking actions to mitigate these risks.

We believe that effective safeguarding also looks beyond traditional notions of harm and abuse, we also take into consideration health and safety, and other ways to ensure the health and wellbeing of our volunteers, residents and clients.

HBH Safeguarding Vulnerable Adults Policy
Safeguarding Information
Health & Safety Statement
Health & Safety Policy

Data Protection

The Data Protection Act controls how we use, store, and dispose of; the personal information we collect from our residents, clients, staff and volunteers.

Data protection is the process by which we safeguard this important information from corruption, compromise or loss.

We take data protection very seriously and have strict guidelines that all our staff and volunteers must follow.

Data Protection and Data Security

Complaints

HBH is committed to providing a high-quality service to not just our residents and clients but also our staff, volunteers and the general public.

If we get something wrong, we need you to tell us about it.  This will help us to improve our service and standards.

Complaints Procedure

Equal Opportunities & Diversity

Help Bristol’s Homeless Charity (HBH) are committed to eliminating discrimination and encouraging diversity amongst staff, volunteers, residents and clients so that everyone feels respected and able to give of their best. HBH acknowledges and promotes the differences between individuals and values a diverse contribution of skills, abilities and experience.

HBH Equal Opportunities & Diversity Statement

Our Website

We are committed to offering you the best possible user experience when you visit our website.

Cookies
Privacy policy
Terms and conditions of use

We have made every effort to ensure the information on our website is accurate and up to date. If you find an error or discrepancy, please get in touch.

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