Our Policies and Procedures

HBH is dedicated to providing a safe and secure environment for our staff, volunteers and the people who may engage with our service.

To do this, as an organisation we follow strict guidelines that are set within our policies and procedures.

we believe that it’s important to be transparent

Regularly reviewed and updated as we develop

Policies vs Procedures


Policies are clear, simple statements of how we intend to conduct our services, actions or business. They provide a set of guiding principles to help us with decision making.


Procedures describe how each policy will be put into action in our organisation. Each procedure should outline:

  • Who will do what
  • What steps they need to take
  • Which forms or documents to use

Contact us

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